Terms of Service
- If a doctor release form is required, you must have it signed before your first session.
Sessions are on the hour, each lasting 50 minutes, unless your coach indicated otherwise
in writing. Sessions will start and end on time. Coaches are not permitted to over train. - If you arrive early, wait in the waiting area for your coach. Due to our style of coaching, it
is necessary to leave the equipment open for those who are in an active session. - If you are late for a session by more than 15 minutes, or absent without 24 hours in
advance notice, it will result in loss of a session. - If you need to reschedule a session, notify the coach 24 hours in advance. This allows for
another client to take your place. - Make up sessions must be completed within the time limit, and sessions allowed, of your
package. - Payments will be withdrawn automatically from your account via the Plan2Play system
either after 30/60/90 days (depending on your selected package), or at the end of your
allotted sessions. Whichever comes first. - Cancellation of a membership must be submitted in writing 30 days prior to your next
billing cycle. - If you are canceling a membership, switching services, or putting a freeze on your
account, a pink Change of Service Request form must be filled out immediately. - No refunds will be granted, except for medical reasons endorsed in writing from your
physician. You may freeze your membership upon written notice two times per calendar
year. - Children under the age of 16 are not permitted in the training area unless they are signed
up for a program and have completed a waiver.
